No, your money is safe. A game freezing will be a rare occurrence, we know it is frustrating but any winnings due will be credited to your account. Try these simple steps to restart your spin / game.
- Take a screenshot of the frozen bet
- Note the time
- Refresh your page
- If the game does not resume, clear your cache. Click here for directions on how to do this
If all of the above has failed click on the live chat link below to speak to one of our Customer Service Agents.